Thank you for choosing AetherCore Co., Limited! We are committed to providing you with high-quality headphones and an excellent shopping experience. According to the EU Consumer Rights Directive, you have the statutory right to return and exchange products. Here are the details of our return policy:
1. Return Rights
According to the EU Consumer Rights Directive, you have the right to return products without reason within 14 days from the date of receipt of the goods. This means that you can return unused, undamaged and original packaging products within 14 days without providing any reason.
2. Return Conditions
In order to be eligible for return, the product must meet the following requirements:
The product is unused, undamaged and in its original packaging.
All labels, accessories (such as headphone cables, chargers, manuals, etc.) are intact.
The returned product must be accompanied by the original invoice or order confirmation information.
3. Returns
To return an item, please follow the steps below:
Contact Us: Before returning an item, please contact our Customer Service team via email at [email protected] or phone 44 7773541371 with your order number and reason for return.
Packing the item: Place the item in its original packaging with all accessories.
Returning the item: Return the item to the following address:
Suite 34176 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Please note that return shipping costs are at your expense unless the item is defective or we sent the wrong item.
Refund Processing: We will process your refund within 14 days of receiving and inspecting the returned item. The refund will be refunded to your original payment account.
4. Exchange Policy
If the item you received is defective or does not match your order, we will provide you with a free exchange service. Please follow the steps below:
Contact Us: Contact Customer Service team via email or phone with your order number and a description of the problem.
Returning your item: We will provide you with a return label and instructions.
Receiving your new item: We will send you a replacement item as soon as possible after receiving your return.
5. Refund Scope
The refund amount will include the actual price paid for the item, excluding the initial delivery fee (unless there is a quality problem with the item or we sent the wrong item).
6. Exceptions
The following items are not eligible for unconditional returns:
Items customized according to your special requirements.
Personal hygiene products that have been opened (such as earplugs).
7. Contact Information
If you have any questions about our return policy, please contact us:
Email: [email protected]
Telephone: 44 7773541371
Address: Suite 34176 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Important Tips
Please keep the logistics tracking number of your return shipment so that you can track the status of your package.
We recommend that you use a trackable logistics service to return your item to ensure safe delivery.
This return policy is designed to protect your consumer rights and ensure that your shopping experience at AetherCore Co., Limited is pleasant and worry-free. Thank you for your trust and support!
AetherCore Co., Limited
aethercoreco.com