Thank you for choosing AetherCore Co., Limited! We are committed to providing you with high-quality headphones and an excellent shopping experience. Below are the details of our service policies, which are designed to ensure that your rights in the EU are fully protected.
1. Order Confirmation
When you place an order on the official website of AetherCore Co., Limited aethercoreco.com, we will send you an order confirmation email and start processing your order.
Please make sure to provide accurate shipping information to avoid delays or delivery problems.
2. Prices and Payments
Unless otherwise stated, all product prices listed on the website are final.
We accept a variety of payment methods, including credit cards, debit cards and other secure payment methods.
All payment information is encrypted to ensure the security of your transaction.
3. Shipping and Delivery
We mainly ship by sea, which usually takes 20-40 working days, and the specific time may be adjusted according to the destination.
If you need faster delivery service, we provide air freight options. Please contact the customer service team for details and additional costs.
Shipping costs and customs duties vary depending on the destination country or region, and the relevant costs are borne by the customer. You can check the estimated shipping cost on the checkout page.
4. Return and Exchange Policy
According to the EU Consumer Rights Directive, you have the following rights:
14-day unconditional return: You can apply for a return within 14 days after receiving the goods without providing a reason.
Return conditions: The goods must be unused, undamaged and in the original packaging.
Refund processing: We will process your refund within 14 days after receiving and inspecting the returned goods. The refund will be returned to your payment account.
Exchange service: If the product has quality problems or does not match the order, we will provide you with a free exchange service.
5. Customer Support
We provide multilingual customer support services, you can contact us in the following ways:
Email: [email protected]
Address: Suite 34176 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
The customer service team will respond to your inquiry within 48 hours.
6. Limitation of Liability
To the extent permitted by law, AetherCore Co., Limited is not responsible for any indirect, incidental, special or consequential damages arising from the use of our products or services.
Our liability is limited to the total amount of the goods you purchase.
7. Privacy and Data Protection
We strictly comply with the EU General Data Protection Regulation (GDPR) to ensure that your personal information is securely processed and protected.
For more details, please refer to our Privacy Policy.
8. Changes to Terms
We reserve the right to modify or update this Service Policy at any time. Any changes will be posted on the official website and will take effect immediately from the date of posting.
Please check this policy regularly to learn about the latest updates.
9. Contact Us
If you have any questions or need help with this Service Policy, please contact our customer service team:
Email: [email protected]
Address: Suite 34176 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Thank you for choosing AetherCore Co., Limited! We will wholeheartedly provide you with quality products and services.